CUSTOMER SERVICE
Hello, how can we help you?
Have a question? You might find the answer in our Frequently Asked Questions section below!
FREQUENTLY ASKED QUESTIONS
Browse our website, select the products you would like to purchase, add them to your basket and complete the checkout process.
Once your order has been successfully placed, we will send you an order confirmation.
You should receive an order confirmation by email after placing your order.
If you cannot find it, please check your spam or junk folder. If you still cannot find your confirmation, contact us at info@yeradiary.com
Please contact us as soon as possible at info@yeradiary.com . if you need to change or cancel an order.
We will do our best to help, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
If your order has already been dispatched, you may need to follow our returns or cancellation process.
Delivery times depend on the delivery service and destination selected at checkout.
Any estimated delivery information provided at checkout or in your order confirmation will apply to your order.
Please contact us as soon as possible at info@yeradiary.com
Please include your order number, a description of the damage and photographs of the item if possible.
Contact us at info@yeradiary.com and provide your order number and details of the item you received.
We will arrange an appropriate replacement, return or refund.
Yes.
For most online purchases, you have a legal right to cancel within 14 days of receiving your goods, without giving a reason.
After telling us that you want to cancel, you normally have a further 14 days to return the goods.
In addition, Yera Diary Limited offers an additional 28-day return period from the date of delivery for eligible change-of-mind returns.
Yes, we offer exchanges subject to availability.
Contact info@yeradiary.com with your order number and tell us the size or colour you would like.
If a direct exchange is not available, we may ask you to return the original item and place a new order.
Please contact us at info@yeradiary.com.
If the item does not match its description or does not meet your statutory consumer rights, you may be entitled to an appropriate remedy.
Depending on how you use our website, we may collect information such as your name, billing and delivery address, email address, telephone number, order details, payment-related information, customer service communications and website/device information.
No. We do not sell your personal information.
We may use your information to process orders and payments, arrange delivery, provide customer support, process returns and refunds, maintain security, comply with legal obligations, improve our services and send marketing communications where permitted.
You may have the right to request deletion of your personal information in certain circumstances.
Please contact info@yeradiary.com if you would like to exercise your data protection rights.
No. You normally do not need to give a reason when exercising your statutory 14-day cancellation right.
Email info@yeradiary.com with a clear statement that you want to cancel.
Please include your order number and the item or items you wish to cancel.
You can also use the cancellation form in our Returns & Refunds Policy.
For our additional 28-day change-of-mind return policy, items should normally be:
* Unworn
* Unwashed
* In their original condition
* Have their original tags attached
* In their original packaging where reasonably possible
If you are exercising your statutory cancellation right, you are generally allowed to handle goods as you reasonably could in a shop, such as trying clothing on.
If an item has been handled beyond what is reasonably necessary and its value has been reduced, a deduction may be permitted in certain circumstances.
For a normal change-of-mind return, the customer is responsible for the direct cost of return postage, provided the required information about return costs was given before purchase.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it.
Where required by law, we will cover the reasonable cost of returning the item.
If you are exercising your statutory cancellation right, you normally have 14 days after telling us that you wish to cancel to send the goods back.
Our additional change-of-mind policy provides an eligible return period of 28 days from delivery, subject to its terms.
Once we receive your returned goods, we will process the refund.
For statutory cancellations, refunds will be made within the timeframe required by law.
Your bank or payment provider may take additional time to show the refund in your account.
If you cancel your entire online order under the statutory cancellation right, we will refund the cost of standard delivery where required by law.
If you chose a more expensive delivery option, we may only refund the cost of the cheapest standard delivery option available.
Yes. Sale items are eligible for returns under the same applicable terms as other items unless otherwise stated.
Your statutory consumer rights still apply.
Contact us as soon as possible at info@yeradiary.com.
Please provide:
* Your order number
* A description of the problem
* Photographs of the item, if possible
Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.
Payments may be processed through secure third-party payment providers.
We do not normally store your full payment card details on our own systems.
The payment methods currently available will be displayed during checkout.
Yes, our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate. Other cookies, such as analytics or marketing cookies, may require your consent.
Please see our Cookie Policy for more information.
Yera Diary Limited
Company number: 16450413
246-250 Romford Road
London
E7 9HZ
United Kingdom
Email: info@yeradiary.com
We are happy to help with questions about orders, delivery, returns, refunds, exchanges or our services.
