Last updated: 12 September 2026

We want you to be happy with your purchase from Yera Diary Limited.

If you change your mind about an online purchase, you may have the legal right to cancel and return your order.

Change-of-Mind Returns

For online purchases, you normally have 14 days from receiving your order to tell us that you want to cancel it.

After telling us, you normally have another 14 days to return the item.

You do not need to give us a reason for cancelling within this legal cancellation period.

Our Return Period

In addition to your legal rights, Yera Diary Limited offers a 28-day return period from the date of delivery.

For a normal change-of-mind return, items should be:

  • Unworn
  • Unwashed
  • In their original condition
  • Have their original tags attached
  • In the original packaging where possible

Please try on clothing carefully and do not remove tags until you are sure you want to keep the item.

How to Return an Item

To request a return, contact us at info@yeradiary.com.

Please include:

  • Your order number
  • Your name
  • The item you want to return
  • The reason for the return, if applicable

We will provide you with the return instructions.

Return Postage

For a change-of-mind return, the customer is responsible for the cost of return postage.

We recommend using a tracked delivery service when returning an item, as Yera Diary Limited cannot be responsible for items lost in transit before they reach us.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it.

Where required by law, we will cover the reasonable cost of returning the item.

Refunds

Once we receive your returned item and check its condition, we will process your refund.

Refunds will normally be made using the original payment method.

For cancellations made under the legal 14-day cancellation right, refunds will be made within the timeframe required by law.

Your bank or payment provider may take additional time to show the refund in your account.

Delivery Charges

If you cancel your entire online order within the legal cancellation period, we will refund the standard delivery charge where required by law.

If you selected a more expensive delivery option, we may only refund the cost of the cheapest standard delivery option available.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the problem
  • Photos of the item, if possible

If an item is faulty or does not meet your legal consumer rights, we will provide an appropriate remedy, which may include a repair, replacement, or refund depending on the circumstances.

Incorrect Items

If we send you the wrong item, please contact us at info@yeradiary.com.

We will arrange the appropriate replacement or refund.

Items That Cannot Be Returned

Some products may not be returnable for hygiene or other legal reasons.

If a particular product cannot be returned, this will be clearly stated on the product page.

Clothing that has been worn, washed, or damaged may not qualify for a change-of-mind return.

This does not affect your legal rights if the item is faulty or does not meet the requirements of UK consumer law.

Sale Items

Sale items are eligible for returns under the same terms as other items unless otherwise stated.

This does not affect your legal rights regarding faulty, damaged, or incorrectly described items.

Exchanges

We do offer exchanges.

If you would like a different size or colour, please contact us at info@yeradiary.com.

If we do not offer direct exchanges, you can return the original item and place a new order.

Your Legal Rights

Nothing in this Returns & Refund Policy removes or limits your legal rights as a consumer.

If an item is faulty, not as described, or does not meet your legal consumer rights, you may have additional rights under UK law.

Contact Us

Yera Diary Limited
246-250 Romford Road
E7 9HZ
London
United Kingdom

Email: info@yeradiary.com